Security Practices
Bank-level security. Military-grade encryption. UHNW-grade discretion.
Last Updated: January 6, 2026
Encryption
AES-256 at rest, TLS 1.3 in transit
Access Control
MFA required, role-based permissions
Infrastructure
Private servers, isolated databases
Monitoring
24/7 threat detection, instant alerts
Our Security Philosophy
CellaBay serves high-net-worth individuals who entrust us with sensitive information about their properties, valuables, and lifestyles. We understand that you're documenting:
- • Multi-million dollar collections
- • Property layouts and security systems
- • Travel patterns (when properties are vacant)
- • Personal lifestyle details
Traditional SaaS platforms aren't built for this level of responsibility.CellaDock™ is purpose-built with bank-level security and complete discretion as foundational requirements, not afterthoughts.
Data Encryption
At Rest
- AES-256 encryption for all data
- Encrypted backups stored separately
- Encrypted file storage for photos/documents
- Database-level encryption with separate keys
In Transit
- TLS 1.3 for all connections
- Perfect forward secrecy enabled
- Certificate pinning in mobile apps
- HSTS enforced (no downgrade attacks)
Elite Tier: Zero-Knowledge Architecture (Coming Soon)
CellaDock Elite will offer optional zero-knowledge encryption where even CellaBay cannot access your data. You control the keys. Maximum privacy for the most sensitive collections.
Access Control
Authentication
- Multi-Factor Authentication (MFA): Required for all accounts
- Biometric login: Face ID, Touch ID, fingerprint on mobile
- Password requirements: Minimum 12 characters, complexity enforced
- Session management: Auto-logout after 30 minutes inactivity
- Device tracking: New device notifications and approval
Authorization
- Role-Based Access Control (RBAC): Fine-grained permissions
- Shared access: Grant family members limited access to specific properties
- Service provider portals: Read-only access to designated areas
- Activity logs: Complete audit trail of who accessed what, when
Infrastructure Security
Standard Accounts
- Private infrastructure: Not hosted on AWS/GCP shared tenancy
- Database isolation: Your data never co-mingles with other clients
- Tier 3/4 data centers: Physical security, redundant power, 24/7 monitoring
- Geographic redundancy: Automated failover to backup region
Private Instances (Elite Tier)
For clients requiring maximum security and isolation, we offer fully private instances:
- Dedicated servers: Hardware used exclusively for your account
- Air-gapped from multi-tenant systems: Complete isolation
- Custom encryption keys: You control key management
- Geographic data residency: Choose your data location
- Private VPN access: Optional dedicated network connection
- Custom security policies: Tailored to your requirements
Starting at $25,000/year. Contact us for custom security requirements.
Threat Monitoring & Response
24/7 Monitoring
- Real-time threat detection: AI-powered anomaly detection
- Intrusion prevention: Automated blocking of suspicious activity
- DDoS protection: Enterprise-grade mitigation
- Vulnerability scanning: Weekly automated scans
- Penetration testing: Annual third-party security audits
Incident Response
In the event of a security incident:
- Immediate notification: Elite clients notified within 1 hour
- Containment: Affected systems isolated immediately
- Forensic analysis: Complete investigation with external experts
- Transparency: Detailed incident reports provided
- Remediation: Vulnerabilities patched, systems hardened
Compliance & Auditing
Current Status
- GDPR compliant
- CCPA compliant
- PCI DSS (via Stripe)
- Regular security audits
In Progress
- SOC 2 Type II (Q2 2026)
- ISO 27001 (Q4 2026)
- HIPAA (for healthcare clients)
Employee Access & Training
Your data security starts with our team:
- Background checks: All personnel undergo comprehensive screening
- NDAs required: Every employee signs confidentiality agreements
- Least privilege: Staff only access data necessary for their role
- Regular training: Quarterly security awareness and privacy training
- Audit trails: All employee access to client data is logged
Physical Service Security
When our technicians visit your home:
- Signed NDA: Every in-home service includes executed confidentiality agreement
- No disclosure: Client identity, location, and inventory details never shared
- Encrypted devices: Tablets and cameras used on-site have full-disk encryption
- Immediate upload: Photos transferred securely and deleted from devices
- Privacy training: All technicians trained on UHNW client discretion
Your Security Responsibilities
Security is a shared responsibility. To protect your account:
- ✓ Use a strong, unique password (password manager recommended)
- ✓ Enable multi-factor authentication
- ✓ Don't share your login credentials
- ✓ Log out on shared devices
- ✓ Keep your devices updated with security patches
- ✓ Report suspicious activity immediately
- ✓ Review access logs periodically
- ✓ Use secure networks (avoid public WiFi for sensitive operations)
Report a Security Issue
If you discover a security vulnerability or incident:
Security Team: security@cellabay.com
Emergency Hotline: (555) 123-4567 ext. 911
We take all security reports seriously and respond within 24 hours. Responsible disclosure appreciated—we offer bug bounties for verified vulnerabilities.
Questions About Security?
For security inquiries, custom requirements, or private instance consultations: