Privacy Policy
Your privacy is sacred. Your data is yours—period.
Last Updated: January 6, 2026
Zero Data Selling
We never sell or share your data—ever
NDA Protected
All in-home services include signed NDAs
Private Infrastructure
Hosted on dedicated secure servers
Our Commitment
CellaBay provides premium lifestyle management services to high-net-worth individuals, collectors, and families who demand the highest level of privacy and discretion. We understand that you are entrusting us with information about your properties, valuables, and lifestyle—information that must remain absolutely confidential.
This Privacy Policy outlines our unwavering commitment to protecting your personal information and maintaining your trust.
What We Collect
Information You Provide
- Contact Information: Name, email, phone number, mailing address
- Property Information: Property addresses, layouts, access details (only for service delivery)
- Inventory Data: Photos, descriptions, values, locations of items you track in CellaDock™
- Payment Information: Processed securely through Stripe (we do not store credit card numbers)
Technical Information
- Usage Data: Login times, features accessed, search queries (for improving your experience)
- Device Information: IP address, browser type, device type (for security purposes)
How We Use Your Information
✓ Service Delivery
To provide transformation services, manage your CellaDock™ account, and fulfill your service requests.
✓ Communication
To respond to inquiries, send service updates, and provide customer support.
✓ Security
To protect your account, prevent fraud, and maintain system integrity.
✓ Legal Compliance
To comply with applicable laws and respond to lawful requests from authorities.
What We DON'T Do
Data Security
We employ bank-level security measures to protect your information:
Encryption
AES-256 encryption at rest, TLS 1.3 in transit
Access Controls
Multi-factor authentication, role-based permissions
Private Infrastructure
Dedicated servers, isolated databases
Regular Audits
Security assessments, SOC 2 compliance (in progress)
Your Rights
You have complete control over your data:
- Access: Request a copy of all data we have about you
- Correction: Update or correct inaccurate information
- Deletion: Request complete deletion of your account and data
- Export: Download your data in portable format
- Opt-Out: Unsubscribe from marketing communications anytime
To exercise these rights, contact us at privacy@cellabay.com
Data Retention
We retain your data only as long as necessary to provide services and comply with legal obligations:
- • Active accounts: Data retained while account is active
- • Closed accounts: Data deleted within 90 days (unless legal hold)
- • Financial records: Retained for 7 years per IRS requirements
- • Backups: Purged within 90 days of account deletion
Children's Privacy
CellaBay services are intended for adults 18 years and older. We do not knowingly collect information from children under 18. If we discover we have collected such information, we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email and update the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this Privacy Policy or how we handle your data?